Our business philosophy is to establish and enhance long term, positive, relationships with all of our clients. We recognise though that from time to time, despite our very best efforts, clients may wish to make a complaint.

 

It is important in such instances that clients have an efficient mechanism through which they can receive a fair consideration of their concerns.

 

If you have a complaint you can bring your concern to our attention by:

 

Online Form: CLICK HERE

 

Call us: 09 238 3322

 

Write to us:

 

Complaints Handling Officer

Generation Wealth Management

P O Box 66

Pukekohe

Auckland

 

Email: pukekohe@generationwealth.co.nz

 

How We Deal With Complaints:

 

Upon receipt of your complaint we will immediately log it into our complaints register and it will be forwarded to the appropriate member(s) of Generation Wealth Management for consideration. Within 2 working days of receipt, we will provide you with a letter of acknowledgement that your complaint has been received. We will endeavour to keep you notified and updated on the progress of our consideration.

 

If your complaint cannot be resolved to your satisfaction through our internal complaints process you can elect to take it up with Generation Wealth Management's external disputes resolutions scheme:

 

Email               info@ifso.nz

Website:          www.ifso.nz

Freephone:      0800 888 202

Fax:                  04 499 7614

Address:           P O Box 10845 WELLINGTON 6143